> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zynfo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers: everything about one customer in one place

> See everyone who has chatted, opened a ticket or left their details in ZynfoAI, with each customer's conversations, tickets, lead and Shopify orders on one page.

# Customers

Go to **Customers** in the sidebar. The list shows everyone who has chatted, opened a ticket or left
their details, with the most recent activity first.

## Find a customer

Search by name, email or phone. Each row shows the customer, their contact details, how many
**Conversations** and **Tickets** they have, and their **Last activity**. Click a customer to open
their page.

## A customer's page

* **Activity:** one timeline, newest first, with the customer's conversations, tickets and lead
  updates. Click an item to open the conversation in the Inbox, the ticket or the lead.
* **Summary:** how many conversations and tickets they have, their lead status, and when they were
  first seen.
* **Orders:** for workspaces connected to a Shopify store, the customer's recent orders, found by
  their email address: order number, status, total, date and number of items. Orders are read from
  your store when you open the page and aren't stored in ZynfoAI. Add an email to the customer to see
  their orders.

Click **Edit details** to change the customer's name, email, phone or company. An email or phone number
that already belongs to another customer can't be used twice.

You can also reach a customer's page with **View customer** from a conversation in the Inbox, a ticket
or a lead.

Teammates with the Agent role can view customers but not edit them.

## Related topics

* [The Inbox](/inbox/session-management)
* [Tickets](/crm-and-support/tickets)
* [Leads](/crm-and-support/leads)


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