> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zynfo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard Overview: Monitor AI Agent Performance

> Understand your ZynfoAI dashboard metrics, including active sessions, AI agent performance, CSAT scores, and user engagement analytics.

# Dashboard Overview

When you log into ZynfoAI, the **Dashboard** serves as your central command center. It provides a comprehensive, high-level view of your AI agent's performance and real-time customer interactions.

## Key Performance Metrics

Monitoring these metrics ensures your AI agent is operating efficiently:

* **Active Sessions**: The number of users currently chatting with your AI agent in real-time.
* **Ended Sessions**: The total volume of completed conversations handled by the AI.
* **CSAT (Customer Satisfaction)**: The percentage of chat sessions rated 4 stars or higher by your users.
* **Message Satisfaction**: Granular feedback and analytics on individual AI responses.

## Global Navigation

Use the left sidebar menu to navigate through the core modules of the ZynfoAI platform:

* **Knowledge**: Add, sync, or remove data sources to train your AI agent.
* **Agent Management**: Change how your AI agent looks, behaves, and greets users.
* **Chat Sessions**: Read through historical user conversations or jump into live chats to assist users.
* **Leads & Tickets**: Manage captured contact information and escalated customer support requests.
* **Integrations**: Connect essential third-party business tools like WhatsApp, Freshdesk, and Freshsales.