> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zynfo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk: send chat tickets to your help desk

> Connect Freshdesk with your domain and API key, then send ZynfoAI tickets to Freshdesk with Sync to CRM, with subject, description, priority and email.

# Freshdesk

Connect Freshdesk to send tickets from ZynfoAI to your Freshdesk help desk.

<Frame caption="Illustration of a ticket from a chat, ready to send to Freshdesk with Sync to CRM.">
  <img src="https://mintcdn.com/zynfoai/TpFuLv_P_rJXw8fL/images/ui/email-support-hero.png?fit=max&auto=format&n=TpFuLv_P_rJXw8fL&q=85&s=e82f0b87fa21b4cac9283f5701d768f4" alt="Tickets page with a ticket created from chat and a CRM Integration panel showing Provider Freshdesk and a Sync to CRM button" width="2380" height="1022" data-path="images/ui/email-support-hero.png" />
</Frame>

## Connect

You need your Freshdesk domain and API key.

1. In Freshdesk, look at the address bar. If it shows `yourcompany.freshdesk.com`, your domain is
   `yourcompany`.
2. Click your profile picture, open **Profile Settings** and copy your **API Key**.
3. In ZynfoAI, go to **Integrations**, find **Freshdesk** and click **Connect**.
4. Enter **API Key** and **Freshdesk Domain**.
5. Click **Test Connection**, then **Save & Connect**.

## Send a ticket

Tickets aren't sent to Freshdesk automatically. For each ticket you want there:

1. Go to **Tickets**.
2. Open the ticket, or hover over it in the list, and click **Sync to CRM**.

ZynfoAI creates an open Freshdesk ticket with the subject, description, priority and the customer's
email and name. The ticket in ZynfoAI then links to it. Each ticket can be synced once.

<Frame caption="Illustration of a synced ticket with its View in freshdesk link.">
  <img src="https://mintcdn.com/zynfoai/TpFuLv_P_rJXw8fL/images/ui/ai-ticketing-3.png?fit=max&auto=format&n=TpFuLv_P_rJXw8fL&q=85&s=b9e1f4f2a542f98b100745462185b09a" alt="CRM Integration panel showing Provider Freshdesk, Status Open and a View in freshdesk link" width="1008" height="662" data-path="images/ui/ai-ticketing-3.png" />
</Frame>

<Note>
  Freshdesk needs the customer's email address. Sync tickets that have one.
</Note>

## Disconnect

On the **Integrations** page, click the trash icon (**Disconnect**) on the Freshdesk card.

## Related topics

* [Integrations overview](/integrations/overview)
* [Tickets](/crm-and-support/tickets)


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