> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zynfo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk Integration: Automate Support Tickets

> Connect ZynfoAI to Freshdesk to automatically escalate complex chat conversations into Freshdesk support tickets with full transcripts and customer context.

# Freshdesk Integration

When a customer asks a complex question that your AI agent cannot resolve, or if they explicitly ask to speak to a human, ZynfoAI can automatically escalate the conversation by creating a high-priority support ticket in **Freshdesk**.

## What is synced?

* **Tickets:** Automatically creates an "Open" ticket (Status ID: 2) containing the customer's email, subject, priority level, and a full transcript of the chat conversation.
* **Contacts:** Customer profiles are dynamically created in Freshdesk if they don't already exist.

## Setup Instructions

To link ZynfoAI with Freshdesk, you will need your **Freshdesk Domain** and your **API Key**.

1. Log into your **Freshdesk** account.
2. Locate your **Domain** in the URL (e.g., if your URL is `yourcompany.freshdesk.com`, your domain is `yourcompany`).
3. Click your profile avatar in the top right corner and go to **Profile Settings**.
4. On the right side of the page, you will see your **API Key**. Copy it.
5. Go to your ZynfoAI Integrations dashboard, click on Freshdesk, and paste your Domain and API Key.

Your AI agent is now equipped to seamlessly hand off conversations to your human support team!

## Related Topics

* [The ZynfoAI Integration Ecosystem](/integrations/overview)
* [HubSpot Integration: Sync AI Leads to CRM](/integrations/hubspot)
* [Freshsales Integration: Automate Lead Capture](/integrations/freshsales)
* [Zoho CRM Integration](/integrations/zoho-crm)
* [Zoho Desk Integration: Seamless Ticket Creation](/integrations/zoho-desk)
* [Shopify App Integration for ZynfoAI](/integrations/shopify)
* [WooCommerce Integration](/integrations/woocommerce)
* [WhatsApp Business Integration](/integrations/whatsapp)