> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zynfo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# ZynfoAI for Shopify

> Install the ZynfoAI AI Support Agent from the Shopify App Store, switch on the storefront chat, and manage conversations inside your Shopify admin.

# ZynfoAI for Shopify

ZynfoAI adds an AI support and shopping agent to your Shopify store. It answers from your products
and online store pages, helps signed-in customers with their orders, and hands conversations to your
team when needed. Everything is managed inside your Shopify admin.

## Install

1. Open **ZynfoAI – AI Support Agent** on the Shopify App Store and click **Install**.
2. Approve the permissions. You land on the ZynfoAI welcome screen inside your admin.
3. Check the store and agent name, then click **Create my agent**. You don't need a separate account.

ZynfoAI syncs your products and online store pages straight away. You can see them under
**Knowledge base**.

> **Tip:** ZynfoAI reads your online store **pages**. The policies under **Settings → Policies** aren't
> read yet, so publish your shipping and returns information as a page (**Online Store → Pages**) if
> you want the agent to answer those questions.

## Turn on the chat on your storefront

1. In ZynfoAI, go to **Home → Setup guide → Open theme editor**.
2. The **App embeds** panel opens with **ZynfoAI chat** switched on. Click **Save**.
3. Visit your store. The chat bubble appears in the bottom-right corner.

To turn the chat off, go to **Online Store → Themes → Customize → App embeds** and switch off
**ZynfoAI chat**.

## Customise your agent

Under **AI agent** you can set:

* The agent's name, brand colour, corner radius and light or dark look.
* Instructions: the tone and rules the agent follows.
* A proactive message on all pages, product pages or the cart.
* A discount offer: one of your Shopify discount codes the agent can offer and apply.

The preview updates as you type.

## What shoppers can do

| Feature | Plan |
| - | - |
| Questions about products, and about shipping and returns from your store pages | Free and Pro |
| Replies in the shopper's language | Free and Pro |
| Ask for a human (handoff to your inbox) | Free and Pro |
| Product suggestions with add to cart | Pro |
| Order status and tracking | Pro |
| Cancel an unfulfilled order, request a return | Pro (signed-in customers, own orders only) |
| Discount code offer | Pro |

## Inbox, leads and tickets

* **Inbox**: every conversation, live. Take over from the AI, transfer to a teammate, resolve, and
  export as CSV.
* **Leads**: contact details shoppers share in chat, with status and notes. Export as CSV.
* **Tickets**: questions that need follow-up, with priority and status.

## Plans and billing

Billing is handled by Shopify and appears on your Shopify invoice. See the plans in **Settings →
Plan & billing**, start the 7-day Pro trial, or cancel at any time. After cancelling, your store
returns to the Free plan.

## Permissions we ask for and why

| Permission | Why |
| - | - |
| Read products, inventory | Answer product and stock questions and suggest products |
| Read online store pages | Answer from your pages, such as FAQ, About, Shipping and Returns |
| Read and write orders | Show a customer their order status; cancel an order when the customer asks |
| Write returns | Create a return request when a customer asks |

## Your data

Order details are read when a signed-in customer asks and aren't kept. For orders placed after a
chat, we keep only the order number, total and currency, to show your sales from chat. Your store's
data and your customers' data are never used to train AI models. You can export conversations and
leads at any time; to have them deleted, email [privacy@zynfo.ai](mailto:privacy@zynfo.ai). When you uninstall, we remove
access straight away and delete your store's data 48 hours later. See our
[privacy policy](https://zynfo.ai/privacy-policy).

## FAQ

**The chat doesn't show on my store.** Check that **ZynfoAI chat** is switched on under App embeds
and that you clicked Save. If your store is password-protected, log in with the storefront password
first.

**The agent gave a wrong answer.** Update the product or page in Shopify. ZynfoAI re-syncs it
automatically. Add rules under **AI agent → Instructions**.

**I reached my AI reply limit.** On Free, the agent stops replying until the monthly reset. Upgrade
to Pro in **Settings** for more replies.

**Need help?** Email [support@zynfo.ai](mailto:support@zynfo.ai).