> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zynfo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Business: connect your number

> Connect a WhatsApp Business number to ZynfoAI so the AI agent answers customers on WhatsApp, saves them as leads and hands chats to your team in the Inbox.

# WhatsApp Business

Connect a WhatsApp Business number and the AI agent answers customers there, from the same knowledge
and tools as your website widget.

## Connect

1. Go to **Integrations** and find **WhatsApp Business**. Click **Connect**.
2. Under **Easy Setup**, click **Connect with WhatsApp**.
3. Sign in to Facebook and follow Meta's steps to choose or create your WhatsApp Business account and
   phone number.
4. Back in ZynfoAI, the form is filled in for you. Click **Save & Connect**.

You need a Meta Business account and a phone number that can be registered with the WhatsApp Business
Platform. A number already in use in the WhatsApp or WhatsApp Business phone app has to be moved
to the platform first; Meta explains how during sign-up.

<Note>
  The modal also has **Enter details manually** (Meta Access Token, Phone Number ID, WhatsApp Business
  Account ID, Webhook Verify Token). Use **Connect with WhatsApp** unless our team has asked you to
  enter details by hand: email [support@zynfo.ai](mailto:support@zynfo.ai) if Easy Setup doesn't work
  for you.
</Note>

## What customers get

* Answers from your knowledge sources, in their language.
* Product suggestions, order help, forms and quick-reply buttons, shown as WhatsApp buttons and lists.
* Text messages and button replies are understood. If a customer sends a photo, file, voice note or
  video, the agent is told an attachment arrived but can't read its contents.

<Frame caption="Illustration of the agent answering on WhatsApp in the customer's language.">
  <img src="https://mintcdn.com/zynfoai/TpFuLv_P_rJXw8fL/images/ui/multi-language-chatbot-3.png?fit=max&auto=format&n=TpFuLv_P_rJXw8fL&q=85&s=bbc77ef7d66ff55783850975e1ebb358" alt="WhatsApp conversation where the agent answers a question about opening hours in Hindi" width="1008" height="438" data-path="images/ui/multi-language-chatbot-3.png" />
</Frame>

Each new WhatsApp contact is saved as a lead. See [Leads](/crm-and-support/leads).

## Handoff to your team

When a customer asks for a person, the conversation goes to your **Inbox** (filter by **WhatsApp**).
While a teammate has the chat, the AI stops replying and your replies are sent as WhatsApp messages.
See [Live chat](/inbox/human-handoff).

<Warning>
  WhatsApp only lets a business send a free-form message within 24 hours of the customer's last
  message. Reply to handed-off chats within that window, or your reply won't be delivered.
</Warning>

## Manage the connection

Once connected, click **Manage** on the WhatsApp Business card to open **WhatsApp Management**, with
tabs for **Campaigns**, **Contacts**, **Templates** and **Business Profile**.

To disconnect, click the trash icon on the card. To remove ZynfoAI's access completely, also remove the
app in your Meta Business Settings.

## Related topics

* [Integrations overview](/integrations/overview)
* [Live chat](/inbox/human-handoff)


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