> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zynfo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What businesses use ZynfoAI for

> How online stores, service businesses and SaaS teams use ZynfoAI: answering support questions, capturing leads, helping Shopify shoppers and chatting on WhatsApp.

# What businesses use ZynfoAI for

## Answer support questions

Add your help pages, FAQs, policies and manuals. The agent answers questions like "How do I reset my
password?" or "What's your returns policy?" from them, and can link to the page it used.

When it can't help, or the customer asks for a person, a teammate takes over in the Inbox with the whole
conversation. Outside your hours, the request becomes a ticket you can send to Freshdesk.

<Frame caption="Illustration of an answer in the widget, with the sources it used and Helpful / Not helpful buttons.">
  <img src="https://mintcdn.com/zynfoai/TpFuLv_P_rJXw8fL/images/ui/faq-automation-1.png?fit=max&auto=format&n=TpFuLv_P_rJXw8fL&q=85&s=1e773da0bbcba8357be3bb676b1384b0" alt="Chat widget answering a delivery question with a Sources list and Helpful and Not helpful buttons" width="1008" height="662" data-path="images/ui/faq-automation-1.png" />
</Frame>

**Set it up:** [Train your AI agent](/knowledge/ingestion-methods), [Live chat](/inbox/human-handoff),
[Tickets](/crm-and-support/tickets).

## Turn website visits into leads

The agent answers a visitor's questions about your service and asks for their details when they're
interested. Each lead is saved with a score, so your team calls the most promising ones first, and can be
sent to Freshsales automatically.

<Frame caption="Illustration of the agent asking an interested visitor for their details in the chat.">
  <img src="https://mintcdn.com/zynfoai/TpFuLv_P_rJXw8fL/images/ui/lead-qualification-1.png?fit=max&auto=format&n=TpFuLv_P_rJXw8fL&q=85&s=0ce3367489adb18f0c284a94cc8bb000" alt="Chat widget conversation about a kitchen refit with a Share your details form for name, email and phone" width="1008" height="1066" data-path="images/ui/lead-qualification-1.png" />
</Frame>

**Set it up:** [Leads](/crm-and-support/leads), [Freshsales](/integrations/freshsales).

## Help Shopify shoppers

With the Shopify app, the agent recommends products and adds them to the cart, answers "Where's my
order?" for signed-in customers, cancels orders that haven't shipped (after the customer confirms),
starts returns and offers a discount code you choose.

**Set it up:** [ZynfoAI for Shopify](/integrations/store-app).

## Answer customers on WhatsApp

Connect your WhatsApp Business number and the same agent answers there, in the customer's language, with
buttons and lists for products and choices. Your team takes over WhatsApp chats in the same Inbox.

<Frame caption="Illustration of the agent replying on WhatsApp in the customer's language (Hindi).">
  <img src="https://mintcdn.com/zynfoai/TpFuLv_P_rJXw8fL/images/ui/multi-language-chatbot-3.png?fit=max&auto=format&n=TpFuLv_P_rJXw8fL&q=85&s=bbc77ef7d66ff55783850975e1ebb358" alt="WhatsApp conversation where the customer asks about Sunday opening hours in Hindi and the agent replies in Hindi" width="1008" height="438" data-path="images/ui/multi-language-chatbot-3.png" />
</Frame>

**Set it up:** [WhatsApp Business](/integrations/whatsapp).

## Answer your team's questions

Add your handbooks, policies and internal docs as Google Docs or files, and your team can ask the agent
instead of searching for the right document. Keep the widget on a page only your team uses, and limit it
to your domains in the **Security** tab.

**Set it up:** [Widget behaviour and settings](/agent-management/advanced-settings).

## Related topics

* [What is ZynfoAI?](/introduction/what-is-zynfoai)
* [Quickstart](/introduction/quickstart)


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