Skip to main content

​
Ticketing System

When a user asks a highly complex technical question or explicitly requests to open a support ticket, the ZynfoAI agent will automatically capture their issue and contact details, generating a new, structured entry in the Tickets dashboard (/tickets).

​
Managing Support Tickets

You can easily filter and organize support tickets using:
  • Status Levels: Open, Pending, Resolved, Closed.
  • Priority Tiers: Low, Medium, High, Urgent.
By clicking on a ticket, you can view the full subject, the detailed description of the user’s issue, and the exact context of the AI agent chat conversation that led to the ticket creation.

​
Help Desk CRM Sync

If you use an external help desk (like Freshdesk), you do not need to work entirely out of the ZynfoAI dashboard.
  1. Ensure your external help desk is connected via the Integrations page.
  2. Select the ticket(s) you want to escalate.
  3. Click Sync to CRM.
  4. The ticket will be automatically created in your external help desk system, and the external ticket ID will be logged in ZynfoAI to prevent duplication.