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Each ZynfoAI plan has fixed monthly limits. There are no credits or tokens to buy. You can see how much you’ve used in Settings → Billing & Usage, and on the Dashboard.

What each plan includes

Every new account, on zynfo.ai or in the Shopify app, starts with a 7-day trial with everything on. If there’s no paid plan when it ends, the account moves to Free: the AI keeps answering from your knowledge base on website chat and WhatsApp, and the dashboard is read-only until you upgrade. Your data is kept. Starter is bought on zynfo.ai; in the Shopify app, Pro is the only paid plan for now. “Powered by ZynfoAI” shows on the chat widget on every plan. See Free plan and read-only mode and Upgrade and manage your plan.
Billing and usage card showing the Pro plan, 1,840 of 5,000 AI replies used and 6 of 50 knowledge updates used.

The Current plan & usage card on the Pro plan, with sample data.

How usage is counted

  • AI replies: each answer the AI agent sends counts as one. Settings shows this number as AI replies this month. Messages your team sends, and test chats in the Agent Playground, don’t count.
  • Knowledge updates: each Retrain of a source counts as one. Settings shows this number as Knowledge updates. Adding new sources counts toward your source limit instead.

When usage resets

Usage resets every month, also on a yearly plan. Settings → Billing & Usage shows the date as AI replies reset on under This month, and Renews on for a paid plan. The Dashboard shows it under AI replies this month.

What happens at the limit

When the monthly AI replies run out, the AI agent stops replying until usage resets or you upgrade. Customers’ messages are still saved. If live chat is on (Pro and the trial), the chat goes to your team in the Inbox; otherwise the customer is told your team will get back to them. Owners get an email when it happens. There are no add-on packs or overage charges. If you need more than 5,000 AI replies a month, click Contact sales at the bottom of the plans on the billing page.