Skip to main content

​
Resyncing and Deleting Sources

Website content frequently changes. When you update your pricing pages or rewrite a help article, you must ensure your AI agent learns the new information immediately.

​
Resyncing an Updated Source

If a webpage you previously ingested has been updated with new information:
  1. Go to the Knowledge page in your dashboard.
  2. Locate the specific source in the list.
  3. Click the three-dot menu on the right side of the source.
  4. Click Resync.
The ZynfoAI system will securely fetch the URL again, delete the old chunks from the database, and generate new vector embeddings based on the updated text. The status will temporarily change to “Processing” while this data sync happens.

​
Deleting an Outdated Source

If a page is entirely outdated or you no longer want the AI agent to use specific information for compliance reasons:
  1. Locate the source on the Knowledge page.
  2. Click the three-dot menu.
  3. Select Delete.
  4. Confirm the permanent deletion.
Once deleted, the AI agent immediately forgets the information contained in that source and will permanently stop using it to answer user questions.