Exporting Data

For legal compliance, record-keeping, or advanced data analysis, you may want to securely export your AI agent chat transcripts.

How to Export a Session

Navigate to the Chat Sessions page in your dashboard.
Select the specific conversation you want to export from the sidebar.
In the top right corner of the dashboard, click the Export button.
A structured JSON file will automatically download to your computer.

Export File Format

The exported JSON file includes highly detailed session metadata:

Unique Session ID and API Token
Precise Start and End timestamps
Total conversation duration
A chronological array of all messages (including whether they were sent by the user, the assistant (AI agent), or a human agent).
The specific Knowledge Base Sources the AI agent utilized to generate each individual response.

Human Handoff Analytics

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