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You can export two things from the dashboard: one conversation at a time, and your leads.

Export a conversation

You can download one conversation at a time as a JSON file.
  1. Open the Inbox.
  2. Click the conversation.
  3. At the top of the page, open the more menu and choose Download conversation.
The file is saved as chat-session-{id}.json.

What’s in the file

  • sessionId, sessionToken and botId
  • status
  • startedAt, endedAt and duration (in milliseconds, empty if the conversation hasn’t ended)
  • messageCount
  • messages: each message with its role (customer, AI or teammate), content, timestamp, and the knowledge sources the AI used
The Inbox more menu open with Turn on desktop alerts, Download conversation and Refresh.

The more menu in the Inbox, with Download conversation.

Export your leads

On the Leads page, click Export CSV. The file includes every lead that matches your current filters, as a spreadsheet that opens in Excel or Google Sheets. It’s named leads-{date}.csv, with one row per lead and these columns: lead ID, name, email, phone, company, status, priority, score, source, product interest, notes, created, chat ID, owner, follow-up and follow-up note. Export still works on the Free plan, so you can take a copy before you delete a workspace. See Leads.

What you can’t export

There’s no bulk export of conversations, and no CSV export of tickets or contacts from the dashboard. If your store uses the Shopify app, see ZynfoAI for Shopify for what it can export.