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ZynfoAI has two paid plans. Prices show in your local currency where available.
  • Starter: $39 a month or $390 a year. 1,000 AI replies a month, 50 knowledge sources, 3 team seats, 1 AI agent and up to 20 automations. It includes the website chat widget, Shopify storefront chat and WhatsApp, product search for Shopify stores, every automation template and the builder, tickets, and leads and contacts.
  • Pro: $99 a month or $990 a year. 5,000 AI replies a month, 500 knowledge sources, 11 team seats, 1 AI agent and up to 20 automations, with everything on. On top of Starter, Pro adds the email channel (the AI replies to customer emails), live chat handoff to your team, messages outside the chat (cart recovery, CSAT surveys, follow-ups by email or WhatsApp), and WhatsApp broadcast campaigns with the AI template writer, and API keys with the MCP server, which connect Claude, ChatGPT and other AI agents to your workspace. Replying to tickets by email works on both plans.
Starter does not include those five Pro features. On Starter, a customer who asks for a person gets the contact form and a ticket. WhatsApp chat, with the AI and your replies in the Inbox, works on Starter. “Powered by ZynfoAI” shows on the chat widget on every plan. On both plans the AI replies reset every month, also when you pay yearly. See everything each plan includes in Plan limits and monthly usage.

Which plan to choose

  • Choose Starter if the AI answers your customers in chat and on WhatsApp, and your team follows up through tickets.
  • Choose Pro if your team takes over chats live, you answer customer emails in ZynfoAI, you send messages outside the chat or WhatsApp campaigns, or you need more replies, sources or seats.
Starter is sold on zynfo.ai only for now. Stores that use the ZynfoAI app in Shopify have the trial, then Pro or Free. See If you use ZynfoAI through the Shopify app. When you sign up on zynfo.ai, your workspace gets a 7-day trial with everything on. You don’t need a card to start it. If you don’t upgrade, the workspace moves to the Free plan when the trial ends: the AI keeps answering from your knowledge base and the dashboard becomes read-only. See Free plan and read-only mode. Everything below is in Settings → Billing & Usage.

Buy a plan

Starter and Pro plan cards with a Monthly and Yearly toggle, prices, limits and Choose Starter and Upgrade to Pro buttons.

The Plans section on the Free plan, with sample data.

1

Start checkout

Under Plans, pick Monthly or Yearly if both are shown, then click Choose Starter or Upgrade to Pro. (The button at the top of the page, Choose a plan, takes you there.) You go to a secure checkout page run by our payment provider, Dodo Payments.
2

Pay

Complete the checkout. If you upgrade during the trial, you keep the trial days you have left and the first charge is when the trial ends. Your sign-up trial was your free trial, so checkout doesn’t add another one.
3

Back in ZynfoAI

You return to Billing & Usage, where a Payment successful message confirms the plan. It can take a few seconds. If you closed the checkout, nothing is charged and you can try again.
Yearly billing ($390 a year for Starter, $990 a year for Pro) shows on the billing page when it’s offered. To switch a plan you already have between monthly and yearly, email support@zynfo.ai.
If Starter isn’t shown on the billing page, it isn’t offered in your region or for your account yet. Contact support@zynfo.ai.

Upgrade or downgrade

To move from Starter to Pro, or from Pro to Starter, go to Settings → Billing & Usage and click Upgrade to Pro or Switch to Starter. The change happens straight away on the same billing cycle, and Dodo Payments prorates the charge. Moving to Starter asks you to confirm with Switch to Starter (or Stay on Pro). The Pro-only features then stop: the email channel stops answering customer emails (your email settings are kept for when you move back to Pro), customers who ask for a person get the contact form and a ticket instead of live chat, messages outside the chat stop, and WhatsApp campaigns and templates can’t be created or sent. A scheduled campaign is paused, not sent. WhatsApp chat keeps working.

Check your plan and usage

The Current plan & usage card shows your plan, its status, the rate, when it renews, how you pay, and this month’s AI replies this month and Knowledge updates against your limits. Click Manage billing at the top of the page to update your card or billing details.

Download invoices

Invoices & receipts lists your payments. Click Download PDF for an invoice.

Cancel

  1. Click Cancel subscription at the top of the page.
  2. In Cancel your subscription?, confirm with Cancel subscription. Keep subscription closes the message and changes nothing.
You keep full access until the end of the period you’ve paid for. The card shows the date as Access until, and then the workspace moves to Free. After the plan has ended, Reactivate subscription on the plan card starts a new checkout.

Refunds

Starter and Pro have a 15-day money-back guarantee. To ask for a refund, email support@zynfo.ai within 15 days of the charge. See the refund and cancellation policy.

When the trial or plan ends

When your trial ends without a paid plan, or a cancelled plan reaches the end of its paid period, the workspace moves to the Free plan:
  • The AI agent keeps answering customers from your knowledge base, up to 100 AI replies a month, with up to 15 knowledge sources. Product search and other ecommerce and automation features are off.
  • The dashboard is read-only. Any change opens Your trial has ended; click Upgrade to choose a plan. Billing, exporting data and deleting the workspace still work.
  • Your chats, tickets, leads and knowledge are kept.
If a renewal payment fails, your workspace keeps full access for 7 days so you can update your card (Update payment). After that, it moves to Free. See Free plan and read-only mode.

If you use ZynfoAI through the Shopify app

If your workspace was created by the ZynfoAI app in Shopify, your plan is billed by Shopify and appears on your Shopify invoice. The billing page shows Manage in Shopify: upgrade, change or cancel your plan in the ZynfoAI app inside your Shopify admin (Settings → Plan & billing). When you cancel there, the plan ends straight away, Shopify credits the unused part of the period, and the store moves to Free. You can’t use the ZynfoAI checkout for a store billed by Shopify. See ZynfoAI for Shopify. If you link a Shopify store to a workspace you made on zynfo.ai:
  • You already pay on zynfo.ai: you keep paying there. The Shopify app doesn’t charge you again.
  • You don’t have a paid plan: the workspace is on Free. If you upgrade to Pro in the Shopify app, billing moves to Shopify and your zynfo.ai subscription, if any, is cancelled, so you never pay twice.
Starter isn’t in the Shopify app yet. A store billed by Shopify has the 7-day trial, then Pro ($99 every 30 days) or Free.