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ZynfoAI for Shopify

ZynfoAI adds an AI support and shopping agent to your Shopify store. It answers from your products and online store pages, helps signed-in customers with their orders, and hands conversations to your team when needed. Everything is managed inside your Shopify admin.

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Install

  1. Open ZynfoAI – AI Support Agent on the Shopify App Store and click Install.
  2. Approve the permissions. You land on the ZynfoAI welcome screen inside your admin.
  3. Check the store and agent name, then click Create my agent. You don’t need a separate account.
ZynfoAI syncs your products and online store pages straight away. You can see them under Knowledge base.
Tip: ZynfoAI reads your online store pages. The policies under Settings → Policies aren’t read yet, so publish your shipping and returns information as a page (Online Store → Pages) if you want the agent to answer those questions.

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Turn on the chat on your storefront

  1. In ZynfoAI, go to Home → Setup guide → Open theme editor.
  2. The App embeds panel opens with ZynfoAI chat switched on. Click Save.
  3. Visit your store. The chat bubble appears in the bottom-right corner.
To turn the chat off, go to Online Store → Themes → Customize → App embeds and switch off ZynfoAI chat.

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Customise your agent

Under AI agent you can set:
  • The agent’s name, brand colour, corner radius and light or dark look.
  • Instructions: the tone and rules the agent follows.
  • A proactive message on all pages, product pages or the cart.
  • A discount offer: one of your Shopify discount codes the agent can offer and apply.
The preview updates as you type.

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What shoppers can do

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Inbox, leads and tickets

  • Inbox: every conversation, live. Take over from the AI, transfer to a teammate, resolve, and export as CSV.
  • Leads: contact details shoppers share in chat, with status and notes. Export as CSV.
  • Tickets: questions that need follow-up, with priority and status.

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Plans and billing

Billing is handled by Shopify and appears on your Shopify invoice. See the plans in Settings → Plan & billing, start the 7-day Pro trial, or cancel at any time. After cancelling, your store returns to the Free plan.

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Permissions we ask for and why

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Your data

Order details are read when a signed-in customer asks and aren’t kept. For orders placed after a chat, we keep only the order number, total and currency, to show your sales from chat. Your store’s data and your customers’ data are never used to train AI models. You can export conversations and leads at any time; to have them deleted, email privacy@zynfo.ai. When you uninstall, we remove access straight away and delete your store’s data 48 hours later. See our privacy policy.

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FAQ

The chat doesn’t show on my store. Check that ZynfoAI chat is switched on under App embeds and that you clicked Save. If your store is password-protected, log in with the storefront password first. The agent gave a wrong answer. Update the product or page in Shopify. ZynfoAI re-syncs it automatically. Add rules under AI agent → Instructions. I reached my AI reply limit. On Free, the agent stops replying until the monthly reset. Upgrade to Pro in Settings for more replies. Need help? Email support@zynfo.ai.